This website is operated by Kidano General Trading:
www.newboystore.sy

By placing an order through this website, you agree to the terms and conditions set out below. These terms are provided to ensure that both parties are aware of and agree upon this arrangement, and to clearly define the rights and responsibilities of both parties regarding the services we provide.

Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and delivery address of the items in your order. Shipping charges will be added to the purchase total.

The price displayed at checkout is the final shipping cost for the customer.

Domestic Shipping

All orders within Syria are shipped via local courier companies, and shipping fees will be calculated at checkout.

International Shipping

All international orders are shipped via approved courier companies, and shipping costs will be automatically calculated based on the address provided at checkout.

Duties & Taxes

Customers are responsible for any duties and taxes required for orders that pass through customs. These charges (if applicable) are determined by the destination country and are beyond our control.

Delivery Terms

• Delivery Time (Domestic): Approximately 3 to 7 business days.
• Dispatch Time: Orders are dispatched within 2 business days after confirmation.
• Warehouse operates Sunday to Thursday during business hours (excluding public holidays).

Change of Delivery Address

Address changes can be made any time before the order has been dispatched.

Shipping Restrictions

• We do not ship to PO Box addresses.
• We do not ship to military addresses.

Out of Stock Items

If an item is out of stock, we will wait until it becomes available before dispatching your order. Available items will be reserved in the meantime.

Delivery Time Exceeded

If delivery time exceeds expectations, please contact us so we can investigate.

Tracking Notifications

Once your order has been dispatched, you will receive tracking details (if available) to monitor shipment progress.

Damaged Parcels in Transit

If your parcel arrives damaged, please take photos and contact customer service immediately. If delivered without your presence, contact us to arrange next steps.

Taxes & Fees

Taxes: No VAT is currently applied within Syria.

Import Duties & Taxes: International shipments may incur additional charges depending on the destination country.

Cancellations

Orders can be cancelled before dispatch unless they include customized products. If already shipped, please refer to the refund policy.

Insurance

Parcels are insured for loss and damage based on the shipping provider’s policy.

Lost or Damaged Parcels

Refunds or replacements will be processed after the shipping provider completes its investigation.

Customer Service

For inquiries, contact us at:

support@newboystore.com

Additional Terms

• Refusal of Delivery: If a customer refuses delivery without a valid reason, the store may charge shipping costs and restrict COD service.
• Misuse of Service: The store reserves the right to cancel orders or restrict access in cases of suspected misuse (e.g., fake or repeated orders).